Customer support
Something went wrong, or you just need a hand? Tell us what happened. Complaints, payment and booking problems, account or CV questions, and safety concerns all land with the same team.
Call us
0700800561
Kenyan line. Tap to dial on mobile.
0700800561
Opens a chat with the number pre-filled.
Text us
0700800561
Send an SMS if calling isn't convenient.
Check a ticket
Use the reference we gave you plus the email you submitted with.
Common questions
How do I report a mentor?
Use the form above and choose “Complaint about a mentor”, or report directly from their profile. Tell us the session date and what happened — we review every report.
A payment left my account but the booking isn't confirmed
Payment confirmation comes from the payment provider, so it can take a moment. Send your payment reference (it is on your payment history page) and we will trace it.
Can I get a refund?
Tell us what happened and why. Each case is reviewed on its own — we do not publish blanket refund rules.
How do I delete my account or my data?
Settings → Privacy requests lets you ask for a copy of your data or its deletion. You can also raise it here.
Is this number a WhatsApp line?
Yes — 0700800561 works for calls, SMS and WhatsApp. Quote your ticket reference so we can find your case fast.